D&H College
D&H College Policies
Dispute Resolution Policy
Institution Number: 4125
Effective Date: [2018.06.12]
Revision Date: [2021.06.12]
- This policy governs complaints from students respecting D&H College and any aspect of its operations.
- A student who makes or is otherwise involved in a complaint will not be subject to any form of retaliation by the institution at any time.
Complaint Process
- Student complaints must be made in writing.
- The complaint must include a clear description of the issue, relevant details, and any supporting documents.
- The Student Services Coordinator (Mrs. Joan Sun, Email: [email protected] is responsible for making the initial determination.
- The Senior Education Administrator (SEA) is responsible for reconsideration if the student is not satisfied with the initial determination.
- If the Senior Education Administrator (SEA) is unavailable or named in the complaint, the Academic Director (Dr. Mostafa Nazari), Email: [email protected] will handle the reconsideration.
Resolution Process
- Step 1: Initial Determination
- The Student Services Coordinator will acknowledge receipt of the complaint within 5 business days.
- A review and investigation will be conducted, and a written determination will be provided within 10 business days of receiving the complaint.
- The determination will include reasons for the decision.
- Step 2: Reconsideration
- If the student is dissatisfied with the initial determination, they may submit a written request for reconsideration to the Senior Education Administrator (SEA) within 5 business days of receiving the initial decision.
- The SEA will review the complaint and conduct any further necessary discussions.
- A final written decision will be provided within 10 business days of receiving the request for reconsideration.
- The institution must provide reasons for both the initial determination and reconsideration (if any) to the student within 30 days after the date the complaint was made.
External Complaint Option
If the student is dissatisfied with the determination and believes they have been misled by the institution regarding any significant aspect of their program, they may file a complaint with the Private Training Institutions Branch (PTIB) at www.privatetraininginstitutions.gov.bc.ca.
Complaints must be filed within one year of the date a student completes, withdraws from, or is dismissed from the program.
Representation
The student making the complaint has the right to be represented by an agent or lawyer during the process.
This policy ensures a fair and transparent approach to resolving student complaints in compliance with PTIB standards.
Sexual Misconduct Policy
- D&H College is committed to the prevention of and appropriate response to sexual misconduct.
- Sexual misconduct refers to a spectrum of non-consensual sexual contact and behaviour including the following:
- sexual assault;
- sexual exploitation;
- sexual harassment;
- stalking;
- indecent exposure;
- voyeurism;
- the distribution of a sexually explicit photograph or video of a person to one or more persons other than the person in the photograph or video without the consent of the person in the photograph or video and with the intent to distress the person in the photograph or video;
- the attempt to commit an act of sexual misconduct; and
- the threat to commit an act of sexual misconduct.
- A Complaint of sexual misconduct is different than a Report of sexual misconduct. A Complaint is when the victim/survivor discloses or chooses to tell someone at the institution of an incident of sexual misconduct in order to seek support, but may not want to make a formal report to police or the institution. A Report is a formal notification of an incident of sexual misconduct to someone at the institution accompanied by a request for action. A Report does not have to be made by the victim/survivor.
- A student making a Complaint will be provided with resolution options and, if appropriate, accommodation, and will not be required or pressured to make a Report.
- The process for making a Complaint about sexual misconduct involving a student is as follows:
- A complainant who has experienced an incident of sexual misconduct can make a Complaint to the Administrators – the senior academic supervisor, Dr. Nazari ([email protected]) or the office manager, Ms. Joan Sun ([email protected]) with whom the Complainant feels comfortable. There is no prescribed form for the Complaint.
- The Complainant decides how they wish to disclose about the experience. Proof is not required. The Complainant only needs to disclose their experience to the Administrators to access support and resources.
- The Complainant is not required to make a formal Report. They may choose to initially make a Complaint and later make a formal Report.
- There is no time limit to make a Report.
- The process for responding to a Complaint of sexual misconduct involving a student is as follows:
- If a Complaint is made, the Administrators will acknowledge receipt of the Complaint within 5 business days.
- The Administrators may refer the Complainant to community resources and support. The Complainant may also access academic accommodations as needed. Such accommodations will be determined by the Administrators on a case-by-case basis.
- If the Administrators receives a Complaint and determines D&H College has a legal obligation to take action (for example, it the safety of a student is at risk), D&H college will take whatever steps are necessary. The Complainant is not required to participate in the process but will be promptly advised of the determination in writing.
- If the Administrators determines D&H college has no legal obligation to take action, no further action will be taken unless requested by the Complainant.
- The process for making a Report of sexual misconduct involving a student is as follows:
- A student has the right to make a Complaint about an incident of sexual misconduct and at any time after making the Complaint choose to make a formal Report.
- The Report must be submitted to the Administrators in writing and must include:
- Details of the incident of sexual misconduct, including dates, times, and locations;
- The names of all parties involved.
- The process for responding to a Report of sexual misconduct involving a student is as follows:
- The Complainant may choose to make a report to the police if thery with to have the incident criminally investigated.
- The process for responding to a Report of sexual misconduct involving a student is as follows:
- If a Report is made, the Administrators will acknowledge receipt of the Report within 5 business days. The person against whom the Report is made (the “Respondent”) will be notified of the Report.
- Upon receipt of the Report, the Administrators will determine if D&H college has the jurisdiction to investigate the incident of sexual misconduct. D&H college does not have the jurisdiction to investigate a Report if the Respondent is not a student, employee, or otherwise a member of D&H College.
- The Complainant will be notified in writing, within 7 business days of the Administrators acknowledgement of receipt of the Report, of whether the Administrators has jurisdiction to conduct an investigation.
- If it is determined that an investigation is not within D&H college jurisdiction, the college will provide the Complainant access to support and resources and suggest alternatives, such as dispute resolution in accordance with D&H college Dispute Resolution Policy.
- If it is determined that an investigation will be conducted, the Administrators may conduct the investigation or assign responsibility of the investigation to an external investigator (each, an “Investigator”).
- The Investigator will take all necessary steps to conduct a thorough and complete investigation, including contacting the Complainant, the Respondent, and any The Investigator will attempt to conduct and conclude the investigation in a timely manner.
- Upon completion of the investigation process, the Complainant and the Respondent will be promptly notified of the outcome in writing:
- If the Investigator determines that an incident of sexual misconduct took place, D&H college will take prompt and appropriate action. This may include the termination or expulsion of the Respondent from the college.
- If the Investigator is unable to determine that an incident of sexual misconduct took place, the Administrators will make support available to all parties involved. D&H College will take all reasonable steps to minimize adverse effects to the Complainant and the Respondent.
- The Complainant and the Respondent have the right to appeal the outcome of the investigation. An appeal must be submitted in writing within thirty business days of receipt of the outcome of the investigation.
- Regardless of outcome, the Administrators will prepare a written determination, with reasons. Report and the results of the investigation will be documented in the file of both the Complainant and the Respondent.
- The Complainant has the right to discontinue their participation at any stage of the investigation process.
- All files will be maintained at the college.
- In In all instances the institution will:
- Ensure the safety of the victim/survivor.
- As appropriate, provide emergency numbers for on and off campus security (if applicable), law enforcement, medical assistance, mental health services, and other services.
- Respect the right of the individual to choose the services they consider most appropriate.
- It is contrary to this policy for an institution to retaliate, engage in reprisals or threaten to retaliate in relation to a Complaint or a Report.
- Any processes undertaken pursuant to this policy will be based on the principles of administrative fairness. All parties involved will be treated with dignity and respect.
- All information related to a Complaint or Report is confidential and will not be shared without the written consent of the parties, subject to the following exceptions:
- If an individual is at imminent risk of severe or life-threatening self-harm.
- If an individual is at imminent risk of harming another.
- There are reasonable grounds to believe that others in the institutional community may be at significant risk of harm based on the information provided.
- Where reporting is required by law.
- Where it is necessary to ensure procedural fairness in an investigation or other response to a Complaint or Report.
This institution is certified by the Private Training Institutions Branch (PTIB). Certified institutions must comply with regulatory requirements, including the requirement to have a Sexual Misconduct policy. For more information about PTIB, go to www.privatetraininginstitutions.gov.bc.ca.
Academic Integrity Policy
D&H College promotes a culture of academic integrity across all programs, including ESL, IELTS, and TESOL. Our commitment to academic excellence means upholding standards that foster honesty, transparency, and accountability. This policy outlines key principles and practices for ensuring the integrity of students’ work, especially in the context of online submissions, plagiarism, and the use of AI tools.
Key Principles of Academic Integrity
Honesty and Originality: Students are expected to submit original work that reflects their own understanding and knowledge. Copying, sharing, or resubmitting previously submitted work without proper acknowledgment is strictly prohibited.
Online Submission of Assignments: All assignments submitted online must adhere to the same standards as in-person submissions. Students should ensure that their work is well-formatted, properly cited, and free of any form of plagiarism. Assignments are checked through plagiarism detection and AI review tools to maintain the authenticity of submissions.
Plagiarism: D&H College has a zero-tolerance policy towards plagiarism, defined as using someone else’s work, ideas, or words without proper citation. Plagiarism includes copying directly from sources, paraphrasing without credit, and submitting work from other individuals or online sources. Students found in violation of this policy may face consequences, including failing the assignment, redoing the work, or further academic penalties.
Use of AI and Technology: With advancements in AI and technology, students are encouraged to use these tools responsibly. AI checkers may be used to review submissions to ensure they meet originality requirements. The misuse of AI tools, such as relying on them to generate content without personal input or understanding, is considered a violation of academic integrity.
Promoting Integrity in Academic Work: At D&H College, we believe that integrity in academic work builds a foundation for success. Faculty and staff are available to support students in understanding citation methods, assignment expectations, and resources for academic writing. Workshops and resources are provided to help students learn ethical research and citation practices.
Consequences for Violations: Students who violate this Academic Integrity Policy may be subject to disciplinary actions. Consequences may vary based on the severity of the offense and can include a failing grade on the assignment, required re-submission of work, or further academic sanctions as outlined in the D&H College Code of Conduct.